1. Introduction
This Refund Policy applies to services provided by Barnsley Holdings LLC, doing business as Adsorise (the “Company”), and describes how fees, refunds and cancellations are handled. It forms part of the Company’s Terms of Service. Where a Services Agreement between the Company and a client contains different terms, the Services Agreement shall control.
2. Consultations
Initial consultations are provided free of charge. No fee is payable and no refund applies.
3. Management Fees
Management fees are fixed monthly amounts agreed in writing before services begin and are billed in advance at the start of each monthly service period. Work begins on the first day of each service period. Except as described in Section 5, management fees for a service period that has begun are non-refundable.
4. Advertising Spend
Advertising spend is paid by the client directly to the applicable advertising platform through accounts owned by the client. The Company does not collect, hold or disburse advertising spend. Any refund or credit relating to advertising spend is subject to the policies of the applicable platform and must be requested from that platform.
5. Cancellation
Either party may end the services by giving thirty (30) days’ written notice by email. Services continue, and fees remain payable, until the end of the notice period. If the notice period ends partway through a service period, the fee for that period is charged pro rata up to the end date, and any amount already paid for days after the end date is refunded. No cancellation or exit fee applies.
When the services end, the Company will remove its access to the client’s advertising accounts and deliver all completed work for which fees have been paid.
6. Billing Errors
If a client is charged an amount not agreed in writing, or is charged more than once for the same service period, the Company will refund the overcharged amount within ten (10) business days of confirming the error.
7. Service Disputes
If a client believes that services for a given period were not performed as agreed, the client should notify the Company in writing within thirty (30) days of the end of that period. The Company will review the matter and, where services were not performed as agreed, will issue a credit against future fees for the affected period.
8. How to Request a Refund
Refund requests and cancellation notices must be sent by email to hello@adsorise.com from the email address associated with the client account. The Company will confirm receipt within two (2) business days.
9. Contact Information
Questions about this policy may be sent by email to hello@adsorise.com or by telephone at +1 (307) 364-6391. Written notices may be sent to:
Barnsley Holdings LLC
1309 Coffeen Avenue STE 1200
Sheridan, WY 82801
United States